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FREQUENTLY ASKED QUESTIONS

  • How do I contact SilkZari.com
    You can reach us by phone or WhatsApp at +91-7020652737, Monday through Saturday [10:00 am to 6:30 pm]. Or drop us an email at info@SilkZari.com. Our team will be happy to assist you. To learn about our launches, new arrivals, offers, and much more, you may also sign up for our newsletters on our website SilkZari.com and follow us on Facebook, Instagram, and other social media.
  • Can I have an account with you?
    Yes! you may create an account with us through the Login Icon, simply by entering few details on our website and access all information related to your orders.
  • I forgot my password, how do I reset?
    To reset your password, please click on “Forgot Password” option available on the Account/Login page. Enter the email address, and the link to set a new password will be mailed to your registered Email ID.
  • Do we get discounts on products?
    Yes, we do have offers running as per Seasons and festivals. Please follow us on Facebook, Instagram for the Coupon code running.
  • How do I place an order other than on the website?
    You may contact us on WhatsApp, email, FB messenger and Instagram. Our team shall help you with placing the order.
  • Does SilkZari take bulk orders?
    Yes, we do. Kindly email us your requirements details on info@SilkZari.com or connect with us +91-7020652737
  • What if I still have queries?
    You may certainly read our policies on website or reach out to us through… Call or WhatsApp: +91-7020652737, Email id: info@SilkZari.com, FB messenger: Instagram: Our team will be happy to assist. Happy shopping with SilkZari!
  • How do I place an order with SilkZari?
    Select the products you would like to order placing them in the cart through ‘add to cart' option. Once all are added, click on ‘proceed to checkout. Fill in your shipping details, and payment details and complete the order. If you face any Issues Contact Us at - 7020652737
  • What payment options do I get?
    For the Indian shipping addresses, we have Cash on delivery as well as Prepayment options. For International orders, we have Prepayment options. We have multiple payment gateways for you.
  • How will I get order information?
    Once the order is placed you shall receive an email confirmation along with the invoice on your registered email id. For all communications, you may provide your order number.
  • How many days does the shipping of orders take?
    The dispatch time will depend on the Saree you order. As our Sarees are completely Handloom/Handcrafted/Handwoven and in many cases made to order, we do mention the timeline for dispatch for each of our Sarees. Kindly refer to the product details on our website for dispatch-related information or reach out to us at +91-7020652737.
  • How do I track my order?
    Before dispatching the orders, our team confirms the same, and post-dispatch the order, share the tracking details on your email address. You may track the order with the tracking details shared.
  • Can I add more items to the existing order?
    No, you may not be able to add items to existing order. You will need to place new order for more items you would want to order
  • Can I replace the items in the existing order?
    Yes, if the product price, you want to order is the same as the current order value. However, if the items have different prices, a new order will need to be placed. In the above cases, kindly reach out to customer care for the process before the dispatch of the existing order takes place.
  • How do I change my shipping details?
    Kindly contact us at +91-7020652737 immediately, before the dispatch of the order, for changes to the shipping details. Once the order is dispatched, changes cannot be made to the shipping details.
  • How do I cancel my order?
    To cancel the order, kindly reach out to our customer care number or email us immediately before the dispatch of the order. Once the order is dispatched, order cancellation is not possible.
  • I am facing an issue placing the order/Can I place an order by phone?
    You may call/WhatsApp us at +91-7020652737 and our dedicated team will assist you with the various options for placing the order with Beatitude
  • When can I expect my order?
    It will take 1-2 days to confirm the Order. The usual delivery time for an order is 5 to 7 working days from the order confirmation date* according to the ordered products.
  • Are there any shipping charges?
    Yes, for Indian shipping address, a] For Cash on deliver orders, Rs 100.00 INR b] For Prepaid orders, free shipping is available. c] For International orders, shipping charges will apply as per the country in which order needs shipping.
  • How does the delivery process work?
    We deliver the products through reputed third-party courier services. You may easily track the order via tracking details shared. Once the parcel reaches the destination local office, the courier company intimates you of the delivery schedule when the parcel is set out for delivery. Maximum three delivery attempts are made by the courier company post which the parcels will come return to us.
  • What if I miss the delivery?
    You may have option of scheduling the delivery as per your convenience by visiting the website of the dedicated shipping company. Still, if you miss the delivery, contact the customer care when the first attempt for delivery is made by the courier person, for us to arrange the delivery accordingly or reship the parcel in case if parcel was returned to us.
  • Is cash on delivery option available at my location?
    We have cash on delivery service available for Indian shipping address. However, there may be some pin code or remote areas where the COD option is not available. In such case, you may check with our customer service who will provide you information and help you to make prepayment.
  • Can we return/exchange or get refund on the order?
    Yes, we do have return policy. You may raise your return request on Support@SilkZari.com mentioning the Order number, reason and whether you need exchange or refund. Our team shall check the eligibility as per terms and conditions mentioned in our return policy Returns and Exchange | Silkzari and accordingly process your request.
  • How is the return processed?
    Once the return request is accepted, we shall arrange the return pick up, the courier person will collect the parcel from your doorstep within 3 days and it takes approx. 7 working days for the returned parcel to reach us. Once the return parcel is received, the exchange/refund is processed, post successful quality check of the product.
  • When shall I get exchanged product?
    On receipt of returned parcel, quality check is done. Post successful quality check, product requested in exchange is dispatched, post confirmation from you, as per the dispatch timeline.
  • When shall I get the refund?
    Post receipt of returned product and successful quality check, refund is done within the timeline of 7 working days from date of receipt of returned product. Once refund is done, our team will share screenshot of same via registered WhatsApp or email id.
  • How will the refund be done?
    Refund shall be done via Bank transfer in case of cash on delivery order. In case of prepaid orders, the amount of refund is reversed to the same account from which payment is made.
  • Can I cancel the return request if I want to retain the product?
    Yes, you may certainly retain the product by notifying us via email at Support@SilkZari.com
  • Is there a return policy for international orders?
    Yes, we Do have a return policy for International Orders. Please refer to Returns and Exchange Policies for the same
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